Contact the Summit Secretariat

We’re here to help make your summit experience exceptional. The Conference Contact Centre supports participants before, during and after the Uganda–Kenya Coast Tourism & Innovation Summit 2026 with comprehensive assistance for registration, business matchmaking, programme information, accommodation guidance, travel arrangements, sponsorship opportunities, exhibition enquiries, media accreditation and technical support.

Our experienced team understands the unique needs of international tourism professionals and can provide personalised assistance in multiple languages to ensure your summit participation achieves your business objectives and partnership goals.

How we can assist you

Contact channels and response times

Online contact form — Use the website contact form for non-urgent enquiries, providing your name, organisation, country, email address, phone number, enquiry type, subject and detailed message. Responses typically within 24-48 hours during business days.

Direct email — Email the secretariat using the address published in the site footer and customizer contact settings. Include complete details about your enquiry for fastest response. Email monitoring occurs during East Africa business hours with urgent matters prioritised.

Connect platform support — Registered delegates can open support tickets directly from their Connect dashboard for technical assistance, account issues, or platform-related questions. This provides access to specialised technical support with platform expertise.

WhatsApp and phone support — Phone numbers and WhatsApp contacts are provided to registered delegates for urgent matters requiring immediate assistance. Available during expanded hours around registration deadlines and summit dates.

Enquiry types and specialist support

The secretariat maintains specialist teams for different types of enquiries to ensure expert assistance and efficient resolution:

Registration and participation — Application processing, eligibility questions, category selection, payment arrangements, profile completion, access credentials, and general participation guidance.

Business matchmaking and networking — Platform technical support, partner search strategies, meeting coordination, profile optimisation, networking guidance, and relationship development best practices.

Programme and content — Session information, speaker details, schedule updates, presentation materials, workshop registration, and content-related questions.

Exhibition and commercial opportunities — Stand bookings, package comparisons, promotional opportunities, setup logistics, networking strategies, and commercial partnership development.

Sponsorship and partnerships — Sponsorship package information, custom partnership development, branding opportunities, networking facilitation, and long-term relationship building.

Media and communications — Press accreditation, interview coordination, content creation support, press release distribution, and ongoing media relations.

Travel and logistics — Transportation guidance, accommodation assistance, invitation letters, visa support, group arrangements, and local logistics coordination.

International support and language assistance

Recognising the international nature of summit participation, the secretariat provides support in multiple languages and understands the unique challenges faced by international delegates including time zone differences, currency considerations, travel documentation requirements, cultural preferences, and varying business practices.

Language support includes English, Kiswahili, French, and basic German and Italian assistance. Time zone considerations ensure response timing accommodates delegates across Africa, Europe, North America, and other international markets.

Emergency support and urgent assistance

For registered delegates experiencing urgent issues during travel to the summit or requiring immediate assistance during the event, emergency contact information is provided separately through secure channels. This includes 24-hour contact capabilities for registered participants, coordination with hotels and transport providers, medical emergency support coordination, and liaison with local authorities when necessary.

Business partnership and collaboration enquiries

Beyond summit participation, the secretariat facilitates ongoing business relationships, investment introductions, destination marketing partnerships, and long-term collaboration opportunities that extend beyond the two-day event. These enquiries are handled by senior team members with extensive industry experience and regional business networks.

Partnership enquiries should include detailed information about your organisation, collaboration interests, investment capacity or partnership objectives, target markets, and proposed collaboration models to enable effective matching with appropriate opportunities and contacts.

Feedback and continuous improvement

The secretariat actively seeks participant feedback to improve summit experiences, support services, and industry outcomes. Feedback channels include post-event surveys, ongoing platform feedback collection, informal feedback during networking events, and structured interviews with key participants for detailed insights.

All feedback is reviewed by senior management and incorporated into planning for subsequent summits, platform improvements, and service enhancements to ensure the summit continues meeting evolving industry needs and participant expectations.